Below is a review of the process of floor refinishing, what you can expect as the
customer and what Dogwood Tales LLC expects as the company contracted for your floor
However, the customer is advised to visit the Dogwood Tales LLC website for floor
refinishing, www.floorrefinishingcincinnati.com, and read through the website thoroughly
for more information about the process of floor refinishing and/or ask the contractor
for clarification as desired.
DUST – Generally speaking, standard floor refinishing is a messy and dusty process.
Sanding hardwood floors generates a lot of fine, wood dust. Some of this dust is
captured in the dust collection on the sanding tools, some of the dust falls to the
floor immediately and some of the dust gets air born and is capable of being transmitted
throughout the building via HVAC systems and general air movement. Dogwood Tales
LLC can take reasonable measures to help contain the dust to the work area (the work
area is the area where floors are being refinished), but this usually only limits
the amount of dust that is transferred into the rest of the building and does not
prevent all dust from being transmitted outside of the work area. Dogwood Tales LLC
will clean up only the dust that needs to be removed to complete the floor refinishing
process successfully and does not clean up all dust throughout the building.
A skim sanding and recoat generates far less dust, but still does generate some
dust. The customer can expect the need to clean up a light dusting on horizontal
In either case above the customer is advised to remove decorations, window treatments,
pictures etc. from the area to be refinished.
PAINT ISSUES – Dogwood Tales LLC will not sand a painted floor for two reasons. First,
short of expensive testing, there is no way to be assured that the paint is lead
free. Secondly, paint can get deep into the texture of the wood and between floor
boards and will not look presentable in the finished results.
BASE TRIM and TOE MOLD – Dogwood Tales LLC takes reasonable care to prevent damage
to trim around the base of the wall and other structures. However, in the process
of a complete sanding to bare wood on the floors, sometimes the paint or finish on
such trim can be unintentionally marred, chipped or scratched. Furthermore, stripping
the floor finish in corners and along tight areas, such as where the stair riser
meets the step tread, often requires the use of a scraper. Sometimes the scraping
action will cause some paint to chip off along the edge.
Typically a skim sanding and recoat is far less aggressive than a complete sanding
and is much less likely to cause such marring or scratches.
Reasonable care is taken to protect the adjoining painted surfaces, but marring,
scratching and/or chipping the paint cannot be prevented 100%. Therefore the customer
is advised to anticipate the possibility of having to perform some touch-up painting
along base trim and stair risers.
PAYMENT – Dogwood Tales LLC only accepts payments in US dollars. A deposit is required
prior to the start of floor refinishing work. The deposit is required to secure time
in the contractor’s schedule for the customer’s requested floor refinishing project.
Payment for the balance is required to be paid in full upon completion of the floor
refinishing job. Payments may be made by cash or check, made payable to Dogwood Tales
LLC. Dogwood Tales LLC does accept payments via Paypal to Paypal ID email@example.com.
However, the customer must pay the Paypal transaction fee (currently at 2.9%). If
the customer neglects to pay the transaction fee at the time of payment, then the
customer will be billed for the transaction fee and will be expected to pay the fee,
by cash or check only, within 10 days of the invoice.